Refund and Payment Review Policy

Purpose

This page explains how to submit a payment issue for review. It does not promise a fixed refund window, approval outcome, or processing time that the product cannot verify. Any rights provided by applicable law remain unchanged.

Submit a payment issue

Sign in with the account used for the purchase, open the support form, choose Other, and use the subject Refund request. Include the details needed to identify and review the transaction:

• The email address associated with the purchase
• The order, transaction, or payment reference
• The purchase date and payment provider, if known
• A concise description of the payment issue
• Relevant screenshots or error messages, if available

Review

Each request is reviewed against the transaction record, delivery and usage information available to PicEnhancer, the payment provider's rules, and applicable law. Submission does not by itself confirm eligibility or approval.

Approved refunds

Approved refunds are returned through the original payment provider. The provider controls when funds appear on the original payment method. When PicEnhancer receives a confirmed refund event, the related order is recorded as refunded and associated credits or subscription access may be adjusted to reflect the refunded amount.

Failed AI generations

A failed cloud AI generation follows the product's credit refund path, which returns the charge for that failed job. This is separate from a refund of a payment transaction.

Open the support form

Continue to the signed-in support form. If you are not signed in, PicEnhancer preserves your draft, sends you through sign-in, and reopens the form afterward.